Effective date: 22 June 2026
1. About this Privacy Policy
Grolife Property Services Pty Ltd, ABN 27 635 124 953, referred to in this Privacy Policy as “Grolife Property Services”, “Grolife”, “we”, “us” or “our”, respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, hold, use, disclose and protect personal information when you:
visit our website;
contact us
submit an enquiry or request a quote
engage us to provide services
work with us as a client, supplier, contractor or business partner
or otherwise interact with our business.
We handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us.
2. What is personal information?
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable.
The types of personal information we may collect depend on how you interact with us.
3. Personal information we may collect
We may collect:
Contact and identification information
your name;
email address;
telephone number;
residential, business, postal or worksite address;
employer, business name and job title; and
other contact details you provide.
Enquiry and project information
information included in website forms, emails, telephone calls and messages;
property, worksite and project details;
maintenance requests and fault descriptions;
access instructions and authorised contact information;
photographs, plans, measurements, reports or other information relating to a property or project;
service requirements, preferences and proposed timelines; and
records of quotes, appointments, work orders, projects and completed services.
Commercial and financial information
billing and invoicing details;
purchase orders;
contract and account information;
payment status and transaction records; and
information required to process payments.
Where payments are processed through a third-party payment provider, we may not directly receive or store complete payment card details.
Communication records
We may retain records of communications with you, including emails, telephone notes, SMS messages, form submissions, correspondence and feedback.
Website and technical information
When you visit our website, we or our technology providers may collect:
your IP address;
browser and device type;
operating system;
pages viewed;
links selected;
referral source;
approximate location;
date and time of your visit;
cookie identifiers; and
information about how you use the website.
Supplier, contractor and employment information
Where relevant, we may collect information about suppliers, subcontractors, employees and job applicants, including:
qualifications, licences and experience;
employment history;
insurance and compliance documents;
identification and contact details;
banking and taxation information;
workplace health and safety information;
and information required to assess suitability or manage a working relationship.
Sensitive information
We will only collect sensitive information where it is reasonably necessary for our activities and where you consent, or where collection is otherwise permitted or required by law.
This may include health or workplace safety information connected with an incident, injury, accessibility requirement or safe access to a worksite.
4. How we collect personal information
We may collect personal information:
directly from you through our website, forms, telephone calls, emails, meetings or correspondence;
when you request a quote, inspection, service or project;
during the delivery of maintenance, construction, fitout, facility management or technology services;
from your employer, representative, property manager, building manager, agent or another authorised contact;
from contractors, suppliers, consultants and professional advisers;
from publicly available sources, business directories and social media;
from website analytics, cookies and similar technologies; and
where authorised or required by law.
When you provide us with personal information about another person, you should ensure you are authorised to provide it and that the person understands how their information may be handled.
5. Why we collect and use personal information
We may collect, hold and use personal information to:
respond to questions and enquiries;
prepare quotes, proposals, inspections and estimates;
schedule appointments, site visits and services;
assess project and property requirements;
deliver construction, maintenance, facility management, fitout and technology services;
communicate about current or proposed work;
manage clients, suppliers, subcontractors and projects;
process invoices, payments and accounts;
maintain service, project, warranty and compliance records;
manage workplace health and safety requirements;
confirm licences, insurance, qualifications and contractor compliance;
provide customer service and resolve concerns;
operate, secure and improve our website, systems and services;
conduct internal reporting, administration and business planning;
send service updates and, where permitted, marketing communications;
prevent fraud, misuse, security incidents and unlawful activity;
protect our legal rights and the safety of our personnel, customers and the public;
comply with laws, regulations, court orders and government requirements; and
carry out another purpose that has been explained to you or to which you have consented.
6. What happens if you do not provide information?
You do not have to provide us with personal information.
However, if the information requested is necessary for us to respond to your enquiry, prepare an accurate quote, assess a property, safely access a worksite, process a payment or deliver a service, we may be unable to proceed without it.
Where practical, you may contact us anonymously or use a pseudonym. This may not be possible where we need to verify your identity, enter into a contract, attend a property or comply with legal and safety requirements.
7. When we may disclose personal information
We may disclose personal information where reasonably necessary to:
our directors, employees and authorised team members;
tradespeople, subcontractors, suppliers and consultants involved in delivering services;
clients, property owners, building managers, tenants, agents and other authorised project contacts;
accountants, auditors, lawyers, insurers and professional advisers;
banks, payment processors and accounting providers;
website hosting, customer relationship management, cloud storage, communications, email, SMS, analytics and IT providers;
workplace health and safety, certification and compliance providers;
government agencies, regulators, emergency services, courts and law enforcement bodies where required or authorised by law;
a potential purchaser, investor or adviser in connection with a proposed sale, merger or restructuring of our business; and
another person where you have authorised us to do so.
We take reasonable steps to limit disclosures to the information required for the relevant purpose.
We do not sell personal information as part of our ordinary business operations.
8. Overseas processing and disclosure
Some of the technology and service providers we use may store or process personal information outside Australia.
This may include processing in the United States and other countries in which our software, hosting, communications, analytics and technology providers or their subcontractors operate.
Where Australian privacy law applies, we take reasonable steps appropriate to the circumstances to ensure that overseas recipients handle personal information consistently with applicable Australian privacy requirements.
However, overseas recipients may also be subject to the laws of the country in which they operate.
9. Direct marketing, email and SMS
We may use your contact information to send information about our services, projects, offers or business updates where:
you have consented;
consent can reasonably be inferred from our relationship with you; or
the communication is otherwise permitted by law.
Marketing emails and SMS messages will identify Grolife Property Services and provide a method to unsubscribe where required.
You can opt out at any time by:
selecting the unsubscribe link in an email;
replying STOP to an applicable marketing SMS; or
contacting us using the details at the end of this policy.
We may still send service-related communications that are necessary to manage an enquiry, quote, appointment, contract, payment or active project.
10. Cookies and website analytics
Our website may use cookies, tracking pixels and similar technologies.
These technologies may be used to:
make the website function correctly;
remember settings or preferences;
understand website traffic and visitor behaviour;
measure the performance of pages and advertising;
improve our website and services;
prevent fraud and protect website security; and
provide relevant advertising where permitted.
You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website operate.
Third-party platforms, including analytics, advertising and social media providers, may also collect information in accordance with their own privacy policies.
11. How we protect personal information
We take reasonable administrative, technical and physical steps to protect personal information from:
misuse;
interference;
loss;
unauthorised access;
unauthorised modification; and
unauthorised disclosure.
These measures may include:
access controls and user permissions;
passwords and authentication measures;
secure cloud and CRM platforms;
staff and contractor confidentiality obligations;
data backups;
system monitoring;
software and security updates; and
limiting access to people who need the information for their work.
No method of transmitting or storing information is completely secure. While we take reasonable steps to protect personal information, we cannot guarantee absolute security.
12. Data breaches
Where a suspected data breach occurs, we will assess and respond to it in accordance with our legal obligations.
Where required under the Notifiable Data Breaches scheme, we will notify affected individuals and the Office of the Australian Information Commissioner.
13. How long we retain information
We retain personal information for as long as reasonably necessary to:
provide services;
manage our relationship with you;
maintain project, financial, warranty and compliance records;
resolve disputes;
protect our legal rights; and
comply with taxation, construction, employment, safety and other legal requirements.
When personal information is no longer required, we take reasonable steps to securely destroy or de-identify it, unless we are legally required to retain it.
14. Accessing or correcting your information
You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete, out of date, irrelevant or misleading.
To make a request, contact us using the details below.
We may need to verify your identity before processing your request.
We will respond within a reasonable period. We do not charge a fee for making a request, although we may charge reasonable administrative costs for providing access where permitted by law.
In some circumstances, we may be permitted to refuse access or correction. If this occurs, we will explain the reason where the law allows us to do so.
15. Privacy complaints
If you believe we have mishandled your personal information or breached this Privacy Policy, please contact us and include:
your name and contact details;
a description of the concern;
relevant dates, communications or documents; and
the outcome you are seeking.
Please use the subject line Privacy Complaint when contacting us by email.
We will acknowledge the complaint, investigate it and aim to provide a response within a reasonable period.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.
16. Third-party websites
Our website may contain links to social media pages, partner websites and websites operated by other organisations.
We are not responsible for the privacy, security or content practices of third-party websites. You should review their privacy policies before providing them with personal information.
17. Changes to this Privacy Policy
We may update this Privacy Policy when our business, website, technology providers or legal obligations change.
The current version will be published on our website with its effective date. We encourage you to review it periodically.
18. Contact us
For privacy questions, access or correction requests, complaints or requests to opt out of marketing, contact:
Grolife Property Services Pty Ltd
ABN: 27 635 124 953
Address: 45 East Street, Fortitude Valley QLD 4006
Email: [email protected]
Phone: 1300 024 321